Frequently Asked Questions:
When will I receive my order?
- Items are shipped within 5-7 business days of order placement through the United States Postal Service (USPS).
- Once an order ships, the USPS tracking number will be sent to the email address provided by the customer at check out.
- Saltwater Fix is not responsible for any orders that are lost, delayed or damaged during the shipping process. All shipments through USPS include insurance. Please visit usps.com for more information on tracking packages, completing a help request form, and filing a claim.
When will your surf gear be available for purchase?
- Our Saltwater Fix surf gear, including leashes, changing mats, changing ponchos, and everything else under the…water (pun intended!) will be available for purchase in 2020.
What size apparel should I order?
- We want you to be as stoked about your Saltwater Fix apparel as we are. To ensure you are ordering the correct size, please scroll through the product description section which provides measurements and sizing information. The description section also includes the apparel size and fit for each model in the product photos.
- Since our products are cotton-based, placing your apparel item in the dryer will give it a tighter fit, where as hang drying the apparel item will allow it to remain the same size.
What is your Returns & Exchanges Policy?
- Please see the Returns & Exchanges section for more information