Frequently Asked Questions:
When will I receive my order?
- Items are shipped within 5 business days of order placement through the United States Postal Service (USPS).
- Once an order ships, the USPS tracking number will be sent to the email address provided by the customer at check out.
- While we will do everything we can do to help, Saltwater Fix is not responsible for any orders that are lost, delayed or damaged during the shipping process. All shipments through USPS include insurance. Please visit usps.com for more information on tracking packages, completing a help request form, and filing a claim.
How long have you been creating surf products?
- Our first batch of surfer designed, tested + approved products became available for sale in August 2021. We plan on continually adding more surf swag to our site, so stay tuned. Yewww!
What size apparel should I order?
- We want you to be as stoked about your Saltwater Fix apparel as we are. To ensure you are ordering the correct size, please scroll through the product description section which provides measurements and sizing information.
- Since our apparel products are cotton, placing them in the dryer will give them a tighter fit, where as hang drying will allow them to remain the same size.
What is your Returns & Exchanges Policy?
- Please see the Returns & Exchanges section for more information